Dedicated to Healing
part of Loma Linda University Medical
Center, a flagship institution of the
Seventh-day Adventist faith, we celebrate
the healing ministry of Jesus Christ
-- to make man whole -- by strengthening
body, mind and spirit. We offer a unique
environment for healing, for learning
and for growth. We invite you to get
to know us.
Volunteers/Volunteering | Patient
Relations | Outpatient Pharmacy
Advanced Directives | HIPAA
Policy | Patient Rights &
Responsibilities | Joint Commission
(JCAHO) Public Notice | Health Library
Main Hospital Number
LLUMC-Murrieta does not discriminate
on the basis of race, color, orientation, religion,
national origin, creed or ability to pay.
We have a 24/7/365 visiting hour policy which means designated family members or a friend can remain with the patient as needed.
Information Desk - LOBBY
Located at the main entrance of
the lobby, our friendly staff and volunteers are prepared
to assist you. Because of our generous visitor policy
we have a strict sign in policy as well. We require
all visitors to sign in and received a name badge.
Front Desk Hours
- Monday - Friday 7:00 a.m. - 8:00 p.m.
- Saturday - Sunday 9:00 a.m - 8:00 p.m.
When the Front Desk is closed,
please enter the hospital through the EMERGENCY
ROOM entrance, located on the side of the hospital
that is facing the I-215. There you will sign in
and receive assistance.
- Our security department is staffed with friendly and qualified agents who monitor the entire facility, it’s exterior and parking lots.
- Security cameras are installed in the parking lots and throughout the entire hospital, including stairwells. They are recorded and monitored 24/7/365.
- For the safety of our guests and patients, all visitors will sign in and out at the information desk in the lobby and receive an identifying name badge. Badges expire within 24 hours. Guests who plan to stay longer can return to the information desk for a new badge.
Smoke Free Campus
- LLUMC-Murrieta is a 100% Smoke Free campus which means we do not have any smoking locations on our campus. If you need to smoke, please check with the information desk or the nurses’ station for a designated smoking location.
- We will offer smoking cessation classes and support groups very soon. Please check back with us periodically to learn about these classes.
- Our café features fresh,
local and seasonal meals that are vibrant, healthy
- Dining Room Hours
Monday - Sunday 7:00
a.m. - 2:00 p.m.
- Hot Food & Grill
7 - 9:00 a.m.
a.m. - 2:00 p.m.
- Café Amici (located in
the Professional Office Building - 3rd Floor)
Monday - Friday 7:30
a.m. - 3:30 p.m.
Chapel & Chaplain
- We have a quiet, non-denominational chapel near the gift shop that is open 24 hours a day, every day.
- Should you wish to speak with a chaplain, please dial extension 4032 from any courtesy phone.
- Located in the lobby our gift shop
offers a variety of items that may bring comfort to
you, your family member or friend. We have fresh flowers,
mylar balloons, cards, magazines, toiletries and an
assortment of kid friendly items.
Sunday - Thursday 9:00
a.m. - 5:00 p.m.
Friday 9:00 a.m. -
Closed on Saturdays
- Family waiting areas are located on the lobby level.
- We offer a computer bar where guests can use their personal laptops comfortably.
- We offer free Wi-FI
- Waiting areas are provided on all floors, in each area.
- If you need assistance finding a waiting area please check with the information desk.
Latex balloons are not allowed inside
the hospital. They can cause severe allergic reactions
to some of our patients, guests and staff. Mylar balloons
are safe and allowed in the hospital.
Cell phones transmit signals even when in standby mode. In some areas of the hospital you may be asked to turn off your cell phone to prevent interference with medical equipment.
Should you have car problems while visiting our hospital or POB, please call 951-290-4000 for assistance.
We have a noise reduction policy to
reduce the stress to patients and their families.Please
assist us in supporting the healing needs of those around
you by turning cell phones and pagers to vibrate, and
using ear phones when listening to music or using a
Mail for Patients
Your loved one’s address will be:
The Name of the Patient
Patient’s room number
Loma Linda University Medical Center – Murrieta
28062 Baxter Road
Murrieta CA 92563
- Our volunteers serve in a variety of areas throughout the hospital, and can be identified by their uniforms and name badges. Feel free to ask a volunteer to assist you.
- To become a volunteer please send an email with your contact information to Bonnie Weeks at firstname.lastname@example.org.
you have concerns or questions please call 951-290-4444
you or your loved one needs to receive medications after
discharge, your physician will order a prescription
that can be conveniently filled in our Outpatient Pharmacy,
located in the Professional Office Building on the 3rd
floor, near Café Amici, suite 326.
Filling prescriptions at our pharmacy ensures that you or your loved one will receive
To reach the pharmacy by phone, please
- At this time,
all pre-registrations must take place in our patient
access office in person or by phone:
our facility or call 951-290-4217
Have the following
Date of Birth
Admitting and Referring
Right to Make Decisions about Medical Treatment
This Web page explains your rights to make health care decisions and how you can plan what should be done when you can't speak for yourself. A federal law requires us to give you this information. We hope this information will help increase your control over your medical treatment.
can I name to make medical treatment decisions when
I’m unable to do so?
You can choose an adult relative or friend you trust
as your agent to speak for you when you're too sick
to make your own decisions.
How does this person know what I would want?
After you choose someone, talk to that person about what you want. You can also write down in the Durable Power of Attorney for Health Care when you would or wouldn't want medical treatment. Talk to your physician about what you want, and give your physician a copy of the form. Give another copy to the person named as your agent, and take a copy with you when you go into a hospital or other treatment facility.
Sometimes treatment decisions are hard to make and it truly helps your family and your physicians if they know what you want. The Durable Power of Attorney for Health Care also gives them legal protection when they follow your wishes.
What if I don't have anybody to make decisions for me?
You can use another kind of “Advance Directive” to write down your wishes about treatment. This is often called a “living will” because it takes effect while you are still alive but have become unable to speak for yourself. The California Natural Death Act lets you sign a living will called a Declaration. Anyone 18 years or older and of sound mind can sign one.
When you sign a Declaration, it tells your physicians that you don’t want any treatment that would only prolong your dying. All life-sustaining treatment would be stopped if you were terminally ill and your death was expected soon, or if you were permanently unconscious. You would still receive treatment to keep you comfortable, however.
The physicians must follow your wishes about limiting treatment or turn your care over to another physician who will. Your physicians are also legally protected when they follow your wishes.
Are there other living wills I can use?
Instead of using the Declaration in the Natural Death Act, you can use any of the available living will forms. You can use a Durable Power of Attorney for Health Care form without naming an agent, or you can just write down your wishes on a piece of paper. Your physicians and family can use what you write in deciding about your treatment. But living wills that don't meet the requirements of the California Natural Death Act don't give as much legal protection for your physicians if a disagreement arises about following your wishes.
What if I change my mind?
You can change or revoke any of these documents at any time as long as you can communicate your wishes.
Do I have to fill out one of these forms?
No, you don't have to fill out any of these forms if you don’t want to. You can just talk with your physicians and ask them to write down what you've said in your medical chart, and you can talk with your family. But people will be clearer about your treatment wishes if you write them down, and your wishes are more likely to be followed if you write them down.
Will I still be treated if I don’t fill out these forms?
Absolutely. You will still get medical treatment. We just want you to know that, if you become too sick to make decisions, someone else will have to make them for you. Remember that: A Durable Power of Attorney for Health Care lets you name someone to make treatment decisions for you. That person can make most medical decisions - not just those about life-sustaining treatment when you can't speak for yourself. Besides naming an agent, you can also use the form to say when you would and wouldn't want particular kinds of treatment.
If you don’t have someone you want to name to make decisions when you can’t, you can sign a Natural Death Act Declaration. This Declaration says that you do not want life-prolonging treatment if you are terminally ill or permanently unconscious.
How can I get more information about “Advance Directives”?
Ask your physician, nurse or social worker to get more information for you.
The California Consortium on Patient Self-Determination prepared the preceding text, which has been adopted by the California Department of Health Services to implement Public Law 101-508 4/97
Need Help? Advance
Directive Forms are available in our Patient Access
office. For assistance please call 951-290-4217.
Health Insurance Portability and Accountability Act
(HIPAA) include provisions that address the security
and privacy of a patient’s health information.
Each facility will comply with the following procedures
to ensure adherence to the HIPAA requirements.
The “Privacy Rule” is
part of a set of standards under HIPAA’s “Administrative
Simplification” provisions. The final
rule requires health care providers (and other covered
entitles) to provide patients with a notice of patient’s
privacy rights and the privacy practices of the provider.
Each patient will be provided with a Notice of Privacy
The Notice of Privacy Practices must
- All uses and disclosure of protected
health information that the facility is permitted
or required to make under the HIPAA privacy rule
- The patient’s rights regarding
their protected health information
- The facility’s legal obligations
with respect to protected health information
Areas of Responsibility:
Health care providers must provide
Notice of Privacy Practices to their patients on the
first date of service delivery. For hospitals,
this would include providing the Notice as part of the
Admission and Registration process. For physician
clinics, this would include providing the Notice to
each patient upon their first visit to the clinic.
Each facility must also post its Notice
in a clear and prominent location where individuals
seeking service are able to read it. In addition,
if the facility maintains a web site, the Notice must
also be available through that web site.
Patients must acknowledge in writing
that they have received the Notice of Privacy Practices.
Health care providers are required to make “good
faith” efforts to obtain this acknowledgement.
During emergency treatment situations, however, this
requirement may be delayed until reasonably practical
after the emergency situation has ended or been established.
Since state laws regarding the release
of patient health information may vary from federal
regulation, the facility HIM Director should work with
the facility and/or legal counsel to ensure that if
the requirements are inconsistent, then the more stringent
of either state or federal statutes or regulations will
apply. When state law is more stringent than a
Federal standard requirement or implementation specification
of HIPAA, state law will prevail and the facility’s
Notice and all applicable policies and procedures should
be revised to reflect such. Any requested changes
to the Notice of Privacy Practices form must be related
to individual state law requirements and must be reviewed
and approved by the forms committee.
Patient records containing AIDS/HIV
status, mental health diagnosis or treatment, or alcohol
or drug diagnoses or treatment may require specific
authorizations in some states. The HIM department
should work with the facility and/or legal counsel to
ensure state regulations are included in the policy
for consistent interpretation, if necessary or appropriate.
- The Notice of Privacy Practices
must be provided as part of the Admission process
for inpatient admissions to the hospital, or on the
first date of service delivery for outpatient visits.
- Frequency of Providing Notice:
the Notice must be provided as part of every Inpatient
admission. For recurring outpatient services
such as outpatient physical therapy, the Notice must
be provided at each registration.
- For hospital inpatient admissions,
the patient is given the Consent to Treatment form.
- A paragraph regarding the Notice
has been added to the Conditions to Treatment form.
By signing the consent form, the patient acknowledges
that they received a copy of the Notice of Privacy
- If a patient refuses to sign, indicating
that he/she has received a copy of the Notice, the
facility must document its efforts to obtain the acknowledgement
and the reason(s) why the acknowledgement was not
obtained. This documentation should be made
directly on the Consent to treat form besides the
Notice of Privacy Practices.
- The facility must adhere to the
terms of the Notice. Should any changes be made,
the Notice must promptly be revised and made available
to patients upon request.
- Questions regarding the Notice of
Privacy Practices should be directed to the facility’s
health Information Management Director.
- Information on filing privacy complaints
should be directed to the Facility Privacy Officer.
- More stringent state and/or federal
regulations will supersede any and all instructions
in this policy. More stringent state regulations
must be inserted behind this policy and document and
will apply as appropriate to this policy/procedure.
Protected health information (PHI) refers to individually
identifiable health information that is transmitted
or maintained in any form which is protected under the
federal regulations. Examples include the patient’s
name and other demographic information, medical records,
x-ray films etc.
Direct Treatment Relationship
Refers to a relationship between
an individual and a health care provider in which:
- the health care provider delivers
health care directly to the individual; and
- the health care provider provides
services or products, or reports the diagnosis or
results associated with the healthcare, directly
to the individual.
Rights & Responsibilities
Loma Linda university Medical Center Murrieta patients shall have certain rights as stated below. Patients shall not, under any circumstances, be asked to waive any of these rights as a condition of treatment or payment.
The following are patient rights:
Section 1: Facilities Responsibilities
- Considerate and respectful care,
and to be made comfortable. You have the right
to respect for your personal values and beliefs.
- Have family members (or other representative
of your choosing) and your own physician notified
promptly of your admission to the Medical Center.
- Know the name of the physician who
has primary responsibility for coordinating your care
and the names and professional relationships or other
physicians and non-physicians who will see you.
information about your health status, course of treatment
and prospects for recovery in terms you can understand.
You have the right to participate in the development
and implementation of your plan of care. You
have the right to participate in ethical questions
that arise in the course of your care, including issues
of conflict resolution, withholding resuscitative
services, and forgoing or withdrawing life-sustaining
- Make decisions regarding medical
care, and receive as much information about any proposed
treatment or procedure as you may need in order to
give informed consent or to refuse a course of treatment.
Except in emergencies, this information shall include
a description of the procedure or treatment, the medically
significant risks involved, alternate courses of treatment
or non-treatment and the risks involved in each, and
the name of the person who will carry out the procedure
- Requests or refuse treatment, to
the extent permitted by law. However, you do
not have the right to demand inappropriate or medically
unnecessary treatment or services. You have
the right to leave the Medical Center even against
the advice of physicians, to the extent permitted
- Reasonable responses to any reasonable
requests made for service.
- Appropriate assessment and management
- Formulate advance directives.
This includes designating a decision-maker if you
become incapable of understanding a proposed treatment
or become unable to communicate your wishes regarding
care. Medical Center staff and practitioners
who provide care in the hospital shall comply with
these directives. All patient rights apply to
the person who has legal responsibility to make decisions
regarding medical care on your behalf.
- Have personal privacy respected.
Case discussion, consultation, examination and treatment
are confidential and should be conducted discreetly.
You have the rights to be told the reason for presence
of any individual. You have the right to have
visitors leave prior to an examination and when treatment
issues are being discussed.
- Confidential treatment of all communications
and records pertaining to your care and stay in the
Medical Center. You will receive a separate
“Notice of Privacy Practices” that explains
your privacy rights in detail and how we may use and
disclose your protected health information.
- Receive care in a safe setting,
free from verbal or physical abuse or harassment.
You have the right to access protective services including
notifying government agencies of neglect or abuse.
- Be free from restraints and seclusion
of any form used as a means of coercion, discipline,
convenience, or retaliation by staff.
- Reasonable continuity of care and
to know in advance the time and location of appointments
as well as the identity of the persons providing the
- Be informed by the physician, or
a delegate of the physician, of continuing health
care requirements following discharge from the hospital.
Upon your request, a friend or family member may be
provided this information also.
- Know which hospital rules and policies
apply to your conduct while a patient.
- Designate visitors of your choosing,
if you have decision-making capacity, whether or not
the visitor is related by blood or marriage, unless:
a. No visitors are allowed.
b. Medical Center reasonably determines that the presence
of a particular visitor would endanger the health
or safety of a patient, a member of the medical Center
staff, or other visitor to the Medical Center, or
would significantly disrupt the operations of the
Medical Center. However, the Medical Center may establish
reasonable restrictions upon visitation, including
restrictions upon the hours of visitation and number
- Have your wishes considered, if
you lack decision-making capacity, for the purposes
of determining who may visit. The method of
that consideration will be disclosed in the Medical
Center policy on visitation. At a minimum, the
Medical Center shall include any persons living in
- Examine and receive an explanation
of the Medical Center’s bill regardless of the
source of payment.
- Exercise these rights without regard
to sex, economic status, disability, educational background,
race, color, ethnicity, religion ancestry, national
origin, sexual orientation or marital status, or the
source of payment for care.
- File a grievance. If you
want to file a grievance, you may do so by writing
or by calling the Administrative Patient Representative.
- File a complaint with the State
Department of Helath Services, regardless of whether
you use the Medical Centers grievance process.
Each Loma Linda University Medical Center Murrieta patient shall retain the right to be an active participant in his or her own medical care and be precluded from having his or her actions infringe upon the rights of other patients or upon the rights and responsibilities of the Facility. Patients shall be responsible for:
All personnel shall be responsible
for recognizing the rights and responsibilities of patients,
specifically as applicable within their own departments
- Cooperating with the treatment plan recommended by the physician responsible for his or her care, including instructions by nurses and allied health personnel as they facilitate the responsible physician’s plan of care.
- Accepting responsibility when refusing treatment or not following the physician’s instructions.
- Showing respect for other patients by appropriate use of telephone, television, and light; limit of visitors; respecting visiting hours; following smoking regulations.
- Being considerate of hospital, facilities, and equipment.
- Being respectful to hospital employees and Medical Staff and avoiding the use of obscene language, threatening remarks or other inappropriate or disruptive behavior.
- Understanding his or her illness and treatment; if not, questioning physician/other practitioner regarding illness and treatment.
- Notifying appropriate personnel if language barrier exists so services of an interpreter can be secured.
- Providing accurate and complete information about present complaints, past illnesses, hospitalizations, medications, and other matters relating to medical problems.
- Reporting unexpected chances in condition, if possible, to the responsible physician.
- Informing appropriate personnel if he or she does not understand a contemplated course of action and what is expected.
- Keeping appointments and notifying the appropriate personnel when unable to do so.
- Ensuring that the financial obligations for health care are fulfilled as promptly as possible.
- Following Medfical Center fules and regulations affecting patient care and conduct.
- Bringing only those personal articles that are necessary for comfort and that the medical Center does not provide.
- Sending home all articles not absolutely necessary before being admitted to the unit.
- Depositing valuables for retention in the Medical Center safe for security.
- Accepting full responsibility for articles taken or worn to the unit and/or which may be brought in following admission; allowing them to be labeled when possible with patient’s name and medical record number.
- Providing clothing to be worn and transportation home upon discharge.
- Understanding how to continue care after leaving the hospital, including:
- when and where to get treatment
- what needs to be done at home to help with the treatment.
(JCAHO) Public Notice
The Joint Commission on Accreditation of Healthcare Organizations conducts periodic accreditation surveys of Loma Linda University Medical Center-Murrieta and its related agencies.
The purpose of the survey is to evaluate the organizations' compliance with nationally established Joint Commission standards. The survey results are used to determine whether, and the conditions under which, accreditation should be awarded the organization.
Joint Commission standards address:
- organizational quality of care issues
- the safety of the environment in which care is provided
Anyone believing that he or she has pertinent and valid information about such matters may request a public information interview with the Joint Commission's field representatives at the time of the survey. Information presented at the interview will be carefully evaluated for relevance to the accreditation process.
Requests for a public information interview must be made in writing and should be sent to the Joint Commission. The request must also indicate the nature of the information to be provided at the interview. Such requests should be addressed to:
Division of Accreditation Operations
Office of Quality Monitoring
Joint Commission on Accreditation of Healthcare Organizations
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
or Faxed to 630-792-5636
or E-mailed to email@example.com
An account representative will contact the individual requesting the public information interview prior to the survey, indicating the location, date and time of the interview and the name of the surveyor who will conduct the interview.
If you have questions about filing a complaint about this facility, you may contact the Joint Commission at this toll free U.S. telephone number, 8:30 a.m. to 5 p.m., Central Time, weekdays:
This notice is posted in accordance with
the Joint Commission's requirements.
Linda University Medical Center has an extensive health
library available at:
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| HIPAA | JOINT